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Frequently asked questions
Do I need to install any software?
No. Additional software or hardware is NOT required. You only need a connection to the internet to send e-Invoices via OB10.
What do I have to do to send electronic Invoices via OB10?
To start using OB10, all you need to do is register now, using the Registration Key or OB10 Number given to you by your customer. Once registration is complete, you will be required to purchase your first batch of transactions. This will include your set-up and access to the OB10 Network.
If you are registered in one of the countries below and intend to store your invoices for tax reclaim on the OBarchive you will need to notify your local tax authority. OB10 provides a standard wording you can use to provide this notification. A link to a copy of the notification template will be emailed to you. The countries that require notification include;
Belgium
Canada Czech Republic Denmark France Hungary Ireland Italy Luxembourg New Zealand Norway South Africa Spain How much does it cost to send e-Invoices?
Please refer to the tariff page.
How secure is sending invoices via the Web Form?
Access to the OB10 service, including the Web Form, requires three credential authorisations. In addition, each session is protected by industry standard 128 bit SSL encryption using Class 3 Server Certificates from Verisign. Once your invoice is created it is stored in the secure OBarchive where it is protected by the latest security measures which are tested daily.
This means only authorised users can connect to the site and that once connected, all communications are private and data is completely secure. What are the minimum system requirements for using OB10?
The minimum operating system requirements are: Microsoft Windows 98 Second Edition, Linux or Max OS 9.2*.
Minimum browser requirements are: Version 7 of Internet Explorer and the latest versions of Firefox, Chrome, Safari and Opera. Can I send invoice data directly from my billing system?
Via OBconnect, you can send invoices directly from your billing system in any format you choose. To do this you will need to become an Integrated Solution Supplier on the OB10 network. Please contact OB10 directly on +44 (0)870 165 7420 to do this. OB10 also have local numbers in the following countries:
Can I send electronic invoices using OB10 to all of my customers?
Once you are subscribed to the OB10 network, OB10 enables you to send electronic invoices to any other buyer customers that are members of the network without any additional charge.
Can OB10 work with staff that speak other languages?
The business between you and your customer will continue in the same language. You should continue to send invoices in them same language you normally use.
If you require support, please call +44 (0) 870 165 7430. For assistance in Dutch, French, German, Italian, Portuguese and Spanish, please call one of the OB10 local numbers below:
Please note that these numbers are for OB10 e-Invoicing support queries only. Please continue to direct your payment queries to your existing customer contact. |
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Countries