Do I need to install any software?
No. No additional software or hardware is required. All that you need to send invoices via OB10 is connection to the internet.

What do I have to do to send electronic Invoices via OB10?
To start using OB10, all you need to do is register at http://www.OB10.com/join_now, using the OB10 number given to you by your Buyer. After you have submitted your details you will receive a login confirmation via e-mail. During the registration process you’ll be asked to buy the first batch of 25 invoices.

If you are VAT registered you will also need to notify your local Custom's & Excise office. OB10 provides a standard form of words that you can use to provide this notification. A link to a copy of the notification template will be emailed to you

How much does it cost to send invoices in this way?
You are not required to pay a set-up or joining fee to start using this service. You just pay a transaction fee per invoice.

Transactions can be purchased in batches. During the registration process you’ll be asked to buy the first batch of 25 invoices. The transaction fee covers each invoice or credit processed regardless of the number of lines or the value of the invoice *.

*The transaction cost may change at the time of going to print. These costs may be changed, please check the OB10 website for the latest costs.

How secure is sending invoices via the Web Form?
Access to the OB10 service, including the Web Form, requires three credential authorisations. In addition, each session is protected by industry standard 128 bit SSL encryption using Class 3 Server Certificates from Verisign. Once your invoice is created it is stored in OB10’s secure Archive where it is protected by the latest security measures which are tested daily. This means only authorised users can connect to the site and that once connected, all communications are private and data is completely secure.

What are the minimum system requirements for using OB10?
The minimum operating system requirements are: Microsoft Windows 98 Second Edition, Linux or Max OS 9.2*. Minimum browser requirements are:

• MS Internet Explorer 5.5 with high encryption pack (128 bit)
• Mozilla Browser 1.2.1
• Mac OS9: Only Mozilla 1.2.1
• Mozilla Firefox 0.93

Can I send invoice data directly from my billing system?
OB10 enables ANY-TO-ANY DATA FORMATTING , so you can send invoices directly from your billing system via OB10. To do this you will need to become an Integrated Solution Supplier on the OB10 network. Please contact OB10 directly on +44 (0)870 165 7420 to do this. OB10 also have local numbers in the following countries:

France: +33 (0)1 70708100
Germany: +49 (0)69 222220290
Ireland: +353 (0)124 77709
Netherlands: +31 (0)20 7121385
Spain: +34 (0)914 141472

Can I send electronic invoices using OB10 to all of my customers?
Once you are subscribed to the OB10 network, OB10 enables you to send electronic invoices to any other buyer customers that are members of the network without any additional charge.

Can OB10 work with staff that speak other languages?
If you join OB10, you will be given the option to select your preferred language. If you require support in another language, please call +44 (0) 870 165 7430 for assistance in Dutch, French, German, Italian and Spanish. OB10 also have local numbers in the following countries:

France: +33 (0)1 70708100
Germany: +49 (0)69 222220290
Ireland: +353 (0)124 77709
Netherlands: +31 (0)20 7121385
Spain: +34 (0)914 141472