My customer has requested that I use the OB10 network to submit invoices. What should I do?
I want my customers to accept electronic invoices from me via the OB10 network. How do I start the process?
I tried to submit my first invoice through OB10 but it was rejected with an error message saying my OB10 number is not valid. I used the number you gave me when I registered — what is the problem?
Digital Certificate:
How do I export my digital certificate?
How do I install my digital certificate on another computer?
My customer has requested that I use the OB10 network to submit invoices. What should I do?
Both the buyer and seller must be members of the OB10 network in order to send and receive electronic invoices through OB10.
Click here to find out how easy it is to join OB10 — join the thousands of companies who are realizing the benefits of e-Invoicing.
Back to top
I want my customers to accept electronic invoices from me via the OB10 network. How do I start the process?
Many of your customers may already be members of the OB10 network. Within 24 hours of joining OB10, you can be sending electronic invoices to customers who are already members of OB10.
Click here to contact an OB10 representative who can tell you which of your customers currently have an OB10 account and how we can work on your behalf to quickly enrol customers who aren't members of OB10.
Back to top
I tried to submit my first invoice through OB10 but it was rejected with an error message saying my OB10 number is not valid. I used the number you gave me when I registered — what is the problem?
When you send an electronic invoice through OB10, you will need both your OB10 account number and your customer's OB10 account number. You will need your account number when you log on to OB10 and your customer's account number when you send an invoice.
Logging on to OB10: When you logon to OB10, you will need your OB10 account number, your username and your password.
Sending Invoices: When you transmit an invoice through OB10, you will need your customer's OB10 account number. If you were invited by one of your customers to join OB10, you received an information packet from the customer that contained their account number — this may also have been referenced as your sponsor's account number. If you do not know your customer’s OB10 number, please contact your customer directly to obtain the number.
Back to top
How do I export my digital certificate? The first step required to export a digital certificate is to create it and save it as a file on your system. On Internet Explorer:
- Select “Tools” from the toolbar at the top of the browser
- Then, choose “Internet Options”
- Go to the “Content” tab at the top of the Internet Options window
- Press “Certificates” to open a certificates window
- At the top of the window, open the drop down box labelled "Intended Purpose" and select "Client Authentication."
- Immediately below "Intended Purpose" is a row of horizontal tabs. The "Personal" tab contains the certificate that you will export. Choose your certificate from the list displayed within the "Personal" tab and click on “Export”
- The "Certificate Export Wizard" window opens: Click on “Next >” to continue
- To create a password protected digital certificate, select the option “Yes, export the private key”
Note: if you are exporting the certificate to a system that does not use Internet Explorer, you will need to select this option. - Leave the default setting unchanged and press “Next >”
- Type a password to be assigned to this certificate
- Confirm the password and then click on “Next >”
- Click on “Browse…” to choose a folder location to save this certificate, and to create a file name
- Then, click on “Save…” followed by “Next >”
- Finally, select “Finish” to save a copy of your Digital Certificate to your chosen location
After you have saved the file that contains the certificate, you need to transfer the certificate to the system that will use it to authenticate your transactions. See the following text for a description of that step.
Back to top
How do I install my digital certificate on another computer?
To install your saved Digital Certificate on another computer you must first physically install the file on the hard drive of the desired computer. Once physically installed, double click on the file to launch the Certificate Import Wizard.
Leave all of the default settings unchanged. Enter the password for your Digital Certificate when prompted and it will be installed. If you are not using Internet Explorer, this process may be different. Please consult the “Help” text for your browser for more specific instructions.