As I approach my first-year anniversary I'd like to talk about a topic we don't cover as much as we should: the choices and support we give suppliers as they join the OB10 network. [More]

One topic I’m regularly asked to talk about is the OB10 vision: what are we working towards and what will it take to get there?

To help articulate what our vision means and the steps we plan to take to help turn it into reality, I recorded a short video that I hope you’ll find interesting. [More]

Social media and the web offer a huge step forward for service-focused businesses such as ours. We can see and, importantly, respond to feedback that would have previously been out of our reach as we continue to search for ways to improve our services and support.

We have various established feedback channels for customers and people interested in OB10, and we would like to offer you one more. [More]

Welcome to the first edition of my new blog as CEO of OB10, as well as the first post on our new OB10 blog community site... [More]