One topic I’m regularly asked to talk about is the OB10 vision: what are we working towards and what will it take to get there?

To help articulate what our vision means and the steps we plan to take to help turn it into reality, I recorded a short video that I hope you’ll find interesting. [More]

Social media and the web offer a huge step forward for service-focused businesses such as ours. We can see and, importantly, respond to feedback that would have previously been out of our reach as we continue to search for ways to improve our services and support.

We have various established feedback channels for customers and people interested in OB10, and we would like to offer you one more. [More]

If building the right team or considering best practice is something you’re interested in then I’d highly recommend you watch the webinar we recently ran with Gabriela Stanakova, Senior Manager EBSC Projects and Continuous Improvement from Kraft. [More]