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We’re listening

by Luke McKeever 9. November 2011 11:02 AM

When OB10 began providing an electronic invoicing service to its customers a little over 10 years ago, the only way we received feedback was through our specific support channels or when we met or spoke with people directly. Today, there are many options available for anybody wishing to express their delight or seek help.
 
Social media and the web offer a huge step forward for service-focused businesses such as ours. We can see and, importantly, respond to feedback that would have previously been out of our reach as we continue to search for ways to improve our services and support.

We have various established ways for you to make recommendations, get help or even vent a frustration, and we'd like to introduce a new one:

In addition, I would like to invite you to contact me directly. I see all the comments we receive here and I will ensure that we respond to all legitimate feedback. Also keep an eye on the blog as we update it frequently with news of our developments, features and services.

And if you have a few minutes to spare and are interested in seeing where we’re going with OB10, watch my latest video on our vision.

 

Tags: , , , ,

Buyer | Communications | e-Invoicing | General | Supplier

Permalink | Comments (6)

Comments (6) -

Stacy
Stacy United States
11/10/2011 4:32:11 PM #

I commented on Mathew Stibbe's original article, one thing I certainly hope you've changed is the use of ONLY TIFF attachments.  TIFFs are huge, outdated, and antiquated.  Have you started accepting PDF format?  Or anything else besides tiff?

Luke McKeever
Luke McKeever United Kingdom
11/11/2011 10:54:46 AM #

Hi Stacy

Thanks for your comment.

Our system will work with any type of file format for the attachment (including PDFs).

We are however constrained by what your customer wants to receive, it sounds as if the company you’re invoicing has requested that suppliers use tiff files for its finance system. Someone in our support team will get in touch to see if there is anything else we can do to help.

Thanks again

Luke

Mike
Mike United Kingdom
11/18/2011 11:52:14 AM #

I've just stumbled across this by chance, but would like to make two points.

1. Stacy is mis-informed.  Tiff files are not huge etc. The TIFF standard is a wrapper for many types of different content. For documents it is one of the most efficient formats.

2. OB10 is supposedly there to facilitate the delivery of invoices. Why not provide file format conversion automatically? As a programmer I can tell you it's a relatively trivial process and will make the system more user friendly for both the the invoicer and the invoicee.

Luke McKeever
Luke McKeever United Kingdom
11/21/2011 10:11:46 AM #

Dear Mike

Thank you for your comment, you've raised an interesting idea.

We haven't been asked to do this before. You're right, it is fairly easy to convert between formats such as TIFF/PDF/HTML and many others.

Most of our buyers want to receive TIFF images (or PDFs) because of constraints in their own internal workflow applications. We could offer a conversion service between the supplier and the buyer, as you suggest, however I am led to believe that abstracting it this way could inadvertently cause issues. It appears that the TIFF format does not support active content, so if a supplier uploads a document with an external reference link they would expect the buyer to be able to use it and would be disappointed because the conversion would destroy the link.

Our technical team has explored this a little and has also found issues while uploading multi-sheet Excel files. Apparently these can cause problems with convertors and can create versioning issues that convertors would need to stay current with.

It is an interesting idea. Thank you for bringing it to us; we think it warrants further investigation.
                                                                        
Luke

Rick
Rick United States
11/22/2011 5:48:03 PM #

This might have already been addressed but if not appreciate any help. Customer of mine uses OB10 has for awhile on older system he had running Windows XP he was able to access your site. Just recently built him a new system with Windows XP Pro due to age problems with other system. Ok so now this particular system will not accept his password no matter how many times he tries, oddity is that we can get on to his account from our systems and can even get on to account through his server. Could this possibly be a cookie problem or something else we are missing entirely. He is currently running MS Security Essentials which means he is using Windows Firewall for his protection. On server he is running small business server client and Trend Micro Titanium but again I stress that we can get into account on his server. Any help on this matter is much appreciated....Rick

Luke McKeever
Luke McKeever United Kingdom
11/23/2011 12:00:29 PM #

Hi Rick

Good to hear from you.

The OB10 site does not require any special settings to gain access as we use standard browser functions and port addresses. It sounds like a problem with the firewall or connection set-up.

It is difficult to give a precise diagnosis as the issue seems to be specific to this client. I will ask one of our support team to contact you so we can find a solution for your client.

Thanks

Luke

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