When OB10 began providing an electronic invoicing service to its customers a little over 10 years ago, the only way we received feedback was through our specific support channels or when we met or spoke with people directly. Today, there are many options available for anybody wishing to express their delight or seek help.
Social media and the web offer a huge step forward for service-focused businesses such as ours. We can see and, importantly, respond to feedback that would have previously been out of our reach as we continue to search for ways to improve our services and support.
We have various established ways for you to make recommendations, get help or even vent a frustration, and we'd like to introduce a new one:
In addition, I would like to invite you to contact me directly. I see all the comments we receive here and I will ensure that we respond to all legitimate feedback. Also keep an eye on the blog as we update it frequently with news of our developments, features and services.
And if you have a few minutes to spare and are interested in seeing where we’re going with OB10, watch my latest video on our vision.